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Dispatch times
We usually dispatch within 1–2 business days after payment, or 2–3 business days with a setup check. These timeframes are estimates. Tracking is provided when available.
Shipping, Pickup and returns.
Last updated: 16 July 2026. Effective for orders placed after the updated shipping options are enabled at checkout.
Free Auckland collection
Collect your order by appointment after receiving our ready-for-collection notice. Wait for this notice before travelling; we will send the collection details privately.
Delivery pricing
Order thresholds are calculated from the merchandise subtotal after discounts. Any applicable delivery charge or surcharge is shown before order submission. All prices on this page are in New Zealand dollars.
| Delivery option | Price | Notes |
|---|---|---|
| Standard NZ delivery — orders $269+ | Free | Applies to eligible standard delivery after discounts. |
| Standard NZ delivery — orders under $269 | $10 | Flat standard rate nationwide, including rural addresses. |
| Oversized, express, or redelivery services | Quoted where applicable | Any charge is confirmed before order submission. |
| Australian tracked and signed delivery | Quote by request | Typically around $75 to South Sydney; destination rates vary. |
| Auckland click-and-collect | Free | By appointment after receiving a ready-for-collection notice. |
Delivery problems
Check your delivery address before ordering. If it needs correcting, or your parcel is late, damaged, or missing, contact us with your order number. Keep any packaging while we investigate with the carrier. We will arrange any remedy required by law.
Return an item
Contact us before sending an item back. We will provide return instructions and the correct address. Do not send returns to our collection address. This process does not affect your consumer rights.
14-day change-of-mind returns
You can request a return within 14 days of delivery or collection. The item must be:
- complete, undamaged, and unmodified
- in as-new, resaleable condition
- safely packaged, with proof of purchase
You pay the return delivery cost, including returns from Australia. Original delivery charges are not refunded unless required by law or the return is due to our error. Your consumer rights still apply.
Faulty items
Contact us as soon as possible if an item appears faulty. Faults reported within seven days receive priority assessment, but we cannot guarantee an outcome or timeframe. This seven-day period does not limit your rights under the Consumer Guarantees Act. Depending on the issue, the remedy may be a repair, replacement, refund, or another solution required by law.
Contact support
Need help with an order?
Use the contact form or email roundstartgear@gmail.com. We aim to respond within one business day. Do not send passwords, payment-card information, government ID, or unrelated private information.