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Contact
Talk to a human.
Setup question, compatibility doubt, order issue, or just deciding between models — send it through. Support is handled through a local path by someone who plays the same games.
- Based in Auckland, NZ
- Local support path
- No ticket bots
Direct line
Send us the details
Fill this in and hit send — it goes through our secure support email path with validation, spam checks, and a branded confirmation to your inbox.
Prefer plain email?
Skip the form entirely. Include your order number if you have one, and your platform for setup questions.
roundstartgear@gmail.comWhat happens next
- 1Your message lands in a real inbox — no ticket bot, no autoresponder maze.
- 2We usually reply within one business day (NZT).
- 3Warranty and DOA issues get a documented support path and next-step options.
Community
Ask support about current community and product-support channels once it opens.
Round 1: the guides
Your answer might already be up
Most questions we get are covered in detail on these pages. If yours is there, you save a day — if not, the form below goes straight to us.
Shipping & delivery
New Zealand delivery, Australian quote enquiries, free Auckland click-and-collect, and dispatch targets.
See shipping rates
Compatibility
PS5, PS4, Switch, Xbox, and PC caveats per model — checked before you buy.
Check your platform
Setup & FAQ
Firmware, SOCD modes, first-boot setup, and the questions everyone asks.
Browse the FAQ
Warranty & returns
Current returns information and how order issues are assessed.
Read the policy
Still browsing?
No question is too basic.
First leverless? Not sure what SOCD even means? That is exactly what the guides — and the inbox — are for.