Privacy for orders, support & setup.

This policy explains how Round Start Gear Limited, trading as Round Start Gear, collects, uses, stores, and shares personal information when you use the website, contact us, place an order, request support, or interact with optional analytics and marketing tools.

Last updated: 16 July 2026. Effective for customer and order processing when the updated checkout opens.

We collect only what we need

Typical data includes enquiries, order details, shipping information, support/RMA notes, and technical data needed to run the storefront.

Payments run through processors

We do not intend to store full card details on this site. Shopify and payment providers process checkout and payment data.

Marketing tools need consent review

Analytics, pixels, email marketing, reviews, and monitoring tools must match this policy and the final launch consent setup before they are enabled.

1. Who we are

Round Start Gear Limited, trading as Round Start Gear, is a New Zealand online retailer. This privacy policy applies to personal information handled through roundstartgear.co.nz, our New Zealand storefront, Australian delivery enquiries, fulfilment, and support processes.

For privacy requests, support records, order questions, or complaints, contact us at roundstartgear@gmail.com.

2. What we collect

We collect personal information only where it is useful for running the store, answering questions, fulfilling orders, supporting products, improving the site, preventing fraud, or sending marketing you have asked to receive.

Contact and support details

Name or player tag
Email address
Region/country
Order number
Messages you send us
Photos or troubleshooting details you provide

Order and fulfilment details

Products and variants ordered
Shipping and billing address
Phone number if needed for courier delivery
Delivery status
Returns/RMA history
Fraud or chargeback information where relevant

Website and device data

IP address
Browser and device information
Pages viewed
Cart and checkout events
Cookie identifiers
Referral/source information
Error and performance logs

Marketing and community data if enabled

Newsletter consent and preferences
Email engagement
Review content
Community invite requests
Advertising audiences or conversion events where lawful and enabled

3. How we use personal information

We use personal information to respond to enquiries, process and deliver orders, provide invoices and order updates, handle refunds/returns/warranty claims, troubleshoot compatibility issues, prevent abuse or fraud, maintain site security, measure site performance, and improve the storefront.

If email marketing, abandoned-checkout messaging, advertising pixels, review requests, or community features are enabled, we use the related information only where we have a lawful basis and where the production consent/unsubscribe setup supports that use.

We do not sell your personal information. We may share it with service providers that help us run the business, or where required by law, to protect rights, investigate fraud, or respond to payment/courier disputes.

4. Providers and overseas processing

Some providers may process or store information outside New Zealand, including in Australia, the United States, Canada, Europe, or other locations depending on their infrastructure. We use reputable providers and take reasonable steps to ensure information is handled consistently with this policy and applicable privacy law.

Provider type	Purpose
Shopify	Storefront, checkout, cart, order processing, analytics cookies, and ecommerce infrastructure
Payment processors	Payment authorisation, fraud prevention, refunds, and chargebacks
Couriers and fulfilment partners	Shipping, delivery updates, lost/damaged parcel claims, and returns logistics
Hosting, email, and support tools	Website hosting, inbound enquiries, support replies, security, and operational records
Google Analytics / Google Merchant tools	Analytics, search/merchant listings, product feed visibility, and performance measurement if enabled
Meta Pixel / advertising tools	Advertising attribution, audience measurement, and campaign optimisation if enabled
Klaviyo or email marketing tools	Email signup, newsletter, abandoned-checkout, and customer messaging if enabled
Microsoft Clarity	Session insights, heatmaps, and website usability diagnostics if enabled
Sentry	Error monitoring, performance diagnostics, and debugging if enabled
Judge.me or review tools	Product reviews, review requests, and review display if enabled

Several tools above are optional or environment-gated. Listing a provider type here does not mean every tool is active on every visit; the production configuration must match this policy.

Cookies & tracking

The site may use cookies and similar technologies for cart/checkout operation, security, fraud prevention, analytics, advertising measurement, email marketing, and support diagnostics.

Non-essential analytics and marketing tools should only be enabled after the consent posture is approved for the launch geography. You can also control cookies through your browser settings, though some checkout features may not work correctly if required cookies are blocked.

Payment data

Full card details are handled by payment processors rather than stored by Round Start Gear. We may receive limited payment status, transaction, refund, fraud-screening, or chargeback information needed to complete and support your order.

Retention & security

We keep personal information only as long as needed for the purposes above, including order records, tax/accounting obligations, support history, fraud prevention, warranty/RMA handling, and legal compliance.

We use reasonable administrative, technical, and access controls to protect information. No internet service can guarantee perfect security, so please avoid sending unnecessary sensitive information.

Your rights

Request access to personal information we hold about you.
Ask us to correct information that is wrong, incomplete, or out of date.
Unsubscribe from marketing emails using the unsubscribe link or by contacting us.
Ask how your information has been used, shared, or retained.
Complain to us first, or contact the New Zealand Office of the Privacy Commissioner if your concern is not resolved.

Children and minors

The site is intended for customers who can lawfully place an order or have permission from a parent/guardian. We do not knowingly collect personal information from children for marketing purposes.

Policy updates

We may update this policy when providers, checkout features, launch countries, or legal requirements change. The latest version on this page applies from the last-updated date above.