Frequently asked questions

Bundle contents can vary, so check the live product page for the exact controller, cable, accessories, variants, and setup notes included with your order.

Compatibility depends on the exact controller, platform, firmware, accessories, game, and configuration. Check the live product page and compatibility guide, then contact us before ordering if your setup is unclear. We do not claim universal PS5 or console compatibility.

Booter 5 is a passthrough accessory used in some supported configurations. Not every setup needs one. Check the product information for your platform and firmware, or ask us before ordering.

That depends on the event rules and the SOCD settings you use. Rules can change, so confirm the current requirements with the tournament organiser before competing.

Controllers are supplied factory sealed unless the product page says otherwise or you request the free pilot pre-dispatch check. For that service, we open the controller, inspect and test the agreed functions, and make only the setup changes agreed with you.

Standard delivery is $10 for orders under $269 and free for eligible orders of $269 or more after discounts. The same rate applies nationwide, including rural addresses. Oversized, express, and redelivery charges are excluded, and the applicable total is shown before you submit your order.

Yes. Auckland collection is free and available by appointment after we send a ready-for-collection notice. Please wait for that notice before travelling; we send the collection details privately.

Australian delivery is available only by prior quote and agreement, not as a standard checkout option. Contact us before ordering for a tracked and signed delivery quote for your destination.

We usually dispatch within 1–2 business days after cleared payment, or 2–3 business days with a setup check. These are estimates rather than guarantees. Tracking is provided when it is available for the selected delivery service.

Contact us promptly with your order number and a clear description of the issue. Keep the packaging and take photos where useful while we investigate with the carrier.

Contact us promptly with your order number and a clear description of the fault. Reports made within seven calendar days receive priority initial assessment, but that period is not a deadline for valid claims and does not limit your consumer rights. Contact us before returning the item so we can provide the correct instructions and address.